1. General terms and conditions
1.1. The present Terms and Conditions (hereinafter “Terms”) consist of an agreement between winrate.eu, winrategaming.com (hereinafter “Casino”) and you (from here onwards “you” or “Player”). The Casino managed by the company WRate Holding B.V. nb.151026, incorporated in Curaçao provides eGaming services and operates under the License No. CEG_IP/2019-0902 by the 1668/JAZ issued to Curaçao eGaming, Authorized and Regulated by the Government of Curacao.
1.2. The present Terms and Conditions enter in effect on May 31, 2018; all preceding versions of the Terms are henceforth having to be considered– obsolete and void.
1.3. Current provisions, and full terms and conditions are also subject to the service company, the Rate Consult LTD.
1.4. Company Winrate Holding LTD signed service agreement with the Servicing Consulting Company Rate Consult LTD, registration nb. C86341, operating from XBX-1425, Malta, 2nd floor of Carolina court, 69 Giuseppe Cali street, Ta’Xbiex. According to the agreement, Rate Consult binds to agree fully and unrestrictedly with WINRATE holding ltd in regards of storing, and using the 3rd party information and providing services to casino. It takes the responsibility for implementing Win Rate Holding casino procedures in its activity while working with Win Rate Holding LTD, this includes, but not limited to the following: hiring employees, payouts, technical and customer support of end customers, and any other services, or activity that might be considered reasonably needed for operations of Win Rate Holding.
1.5. In order to start using services of the Casino, you must read and accept the Terms. If you do not agree with one or more articles of the Terms, please refrain from the Casino services usage.
1.6. By completing the registration process on the Casino website and/or visiting it, you confirm your agreement with the present Terms.
1.7. The Casino retains the right to make changes to the Terms at any moment and without prior notice.
1.8. Any new version of the Terms will come into force immediately after its publication on the Casino website.
1.9. By continuing to use the Casino services, you express your agreement with any changes made to the Terms once they have come into force and published.
1.10. English is the main language of the Casino website, Terms, and all enclosed documents. Any translation errors have to be interpreted in favor of the Casino.
1.11. All services are located in the country of our incorporation.
1.12. Taxes accrue for all services and that they will be conducted in the country of our incorporation
2. Limitations imposed on the use of the Casino services
2.1. You have the right to use the Casino services only if you have reached the age of 18 years. For those countries where the legal age exceeds 18 years, player must have reach the legal age to use the services provided by the Casino.
2.2. You not allowed accessing the Casino services if they are illegal in your jurisdiction or residency.
2.3. If the legislation of your country forbids making bets in the Casino using real money and you decide to make such a bet, you will be doing so at your own risk until the moment when your account is blocked. After your account is blocked, the Casino may forfeit your account assets on its own discretion.
3. Access to games
3.1. Some games and providers may be inaccessible in certain territories in accordance with the game individual access policies of providers. These policies may change from time to time.
3.2. All games of the provider Amatic cannot be accessed from the following countries and territories: Afghanistan, Antigua and Barbuda, Australia, Austria, Bosnia, Cambodia, the People’s Republic of China, Croatia, Cuba, Cyprus, Estonia, France and all its territories, French Polynesia, Georgia, Germany, Greece, Hong Kong, Hungary, Iran, Iraq, Israel, Libya, Liechtenstein, Macao, Mexico, the Netherlands Antilles, Peru, Serbia, Slovakia, the Republic of South Africa, Sudan, Switzerland, Syria, the United States of America and all its territories, Vietnam.
3.3. The following games provided by Game Art: Dragon King, Wild Dolphin, Venetia, LadyLuck, Wolf Quest, Explosive Reels, Gold of Ra, Dancing Lions, Phoenix Princess, Fortune Panda,Magic Unicorn, Ancient Gong, Power Dragon, Jumping Pot, African Sunset – cannot be accessed from the following countries and territories: Cyprus, Estonia, France, Hong Kong, Israel, Italy, Spain, the United States of America and all its territories, American Samoa, Australia, Brunei, Cambodia, the People’s Republic of China, India, Indonesia, Japan, the Democratic People’s Republic of Korea, South Korea, Laos, Macao, Malaysia, Mongolia, Myanmar, New Zealand, Papua New Guinea, the Philippines, Singapore, Sri Lanka, Taiwan, Thailand, East Timor, Vietnam.
3.4. The following games provided by Game Art: Kitty Twins, Tesla, DaVinchi Codex, Cleopatra, Atlantis World, Crystal Mystery, Five Star Luxury, More Cash, Money Farm, Dragon Lady, Burning Flame, Royal Gems, Storming Flame, Star Cash, Jade Treasure, 88 Riches, King of Wealth, Fortune Lions, Ramses Treasure, Caligula, Golden Dragon, Lucky Babies, 3 Kings, Thunder Bird, Magic Dragon, Texas Randers Reward, Money Farm 2, Tiger Heart, Castle Blood, Queens of the Seas, Emperors Wealth, El Toreo – cannot be accessed from the following countries and territories: Cyprus, Estonia, France, Hong Kong, Israel, Italy, Spain, the United States of America and all its territories.
3.5. All games provided by Habanero cannot be accessed from the following countries and territories: the United States of America and all its territories, Great Britain and Northern Ireland, Singapore, Cyprus, the Philippines, France, the Republic of South Africa, Taiwan.
3.6. All games provided by Microgaming cannot be accessed from the following countries and territories: the United States of America, Great Britain and Northern Ireland, France, the Republic of South Africa, Singapore.
3.7. All games provided by XPG cannot be accessed from the following countries and territories: Israel, the United States of America.
3.8. All games provided by Zeus Play cannot be accessed from the following countries and territories: Alderney, Bulgaria, Croatia, Denmark, Hungary, Gibraltar, Italy, Latvia, Romania, Slovakia, Spain, Great Britain and Northern Ireland.
3.9. All games provided by Join Games cannot be accessed from the following countries and territories: Italy.
3.10. All games provided by Endorphina cannot be accessed from the following countries and territories: the United States of America, France.
3.11. All games provided by Vivo Gaming cannot be accessed from the following countries and territories: the United States of America, Israel, South Korea, Argentina, Colombia, Costa Rica, Malaysia.
3.12. All games provided by Tom Horn cannot be accessed from the following countries and territories: the United States of America, Israel.
3.13. All games provided by Red Rake Gaming cannot be accessed from the following countries and territories: the United States of America, Israel, Portugal, Great Britain and Northern Ireland, Spain.
3.14. All games provided by Platipus cannot be accessed from the following countries and territories: the United States of America and all territories that require a local gambling license obtainable by a casino.
3.15. All brand games provided by Microgaming cannot be accessed from the following countries and territories: Turkey, Israel.
3.16. All games provided by Spinomenal cannot be accessed from the following countries and territories: the United States of America and all its territories, Israel, Australia, Great Britain and Northern Ireland.
3.17. All games provided by Evoplay cannot be accessed from the following countries and territories: the United States of America and all its territories, Great Britain and Northern Ireland, Israel, Australia, DPR Korea, Iran.
3.18. All games provided by BetgamesTV cannot be accessed from the following countries and territories: the United States of America and all its territories.
3.19. All games provided by ELK Studios cannot be accessed from the following countries and territories: the United States of America, Australia, France, China.
4. Gaming account
4.1. To start playing the Casino games, you must register a gaming account.
4.2. The registration process consists of filling all the necessary fields in the registration form provided by the Casino. The form must be filled by the true and correct information that corresponds the best of knowledge of the account holder. Apart from other data, you will be asked to enter your email address. You must enter your own functional email address. Failure to provide your own active email address can result in difficulties in credential reinstatement and account activation.
4.3. Do not share your account’s login and password details with anyone. The Casino will not be responsible for disclosure of the login credentials made from the user side, and usage of these credentials by third parties who obtain these details in any manner and may use them for material gain.
4.4. There is only one account per person allowed in the Casino. One account allowed per one IP address, device, or physical address. Anyone caught having more than one account, will immediately be notified, having accounts blocked and money forfeited, by money – all winnings, bonuses, and deposits are meant.
Forfeited money is strictly not refundable.
The only exception of the rule of one account per IP is possible, when those living in one household may confirm their identity by the respective documents. The Casino also reserves the right to demand that you return the money withdrawn from your multiple accounts. If you wish to register a new account, you must contact the Casino tech support. Our managers may block your existing account, after that, you will be able to register a new one, the matter of changing ID or account reopening remains on the manager’s discretion.
If you discover more than one account registered on your device, IP address or physical address, you must notify the Casino immediately. If the fact of multiple accounts existence discovered by our fraud prevention team, all your accounts may be immediately discontinued and assets forfeited.
4.5. The Casino reserves the right to deny registration of a new account without any prejudice or explanations.
5. Inactive account
5.1. The account is considered to be inactive if there has been no financial activity in the account in the preceding 12 (twelve) consecutive months. If an account becomes inactive, the Casino reserves the right to charge a monthly administrative fee equals to either 10 euro (or an equivalent in another currency) or the current account balance if it is above zero, but below 10 euro.
5.2. You hereby agree with the Casino charge of an administrative fee, for an inactive account at the start of each month until the account becomes active or until the account balance reaches zero value.
6. Currencies supported by the Casino
6.1. Withdrawals from the Casino are available in the following currencies: euro (EUR), US dollar (USD), Russian Ruble (RUB), Bitcoin (BTC).
6.2. If you deposit in a different currency, it will be automatically converted and credited into your account’s currency.
6.3. If you make a withdrawal with the use of different currency, the withdrawal amount will be automatically converted into the currency used by your payment method.
6.4. A Player’s main account uses Chips as currency. Chips are converted from and into your chosen currency, using exchange rates displayed in your Player area on the Casino website.
7. Depositing funds into an account
7.1. Players can make deposits into their Casino accounts using any of the methods available while depositing.
7.2. All fees, such as exchange rate differences and other possible costs, resulting from depositing or withdrawing money into or from an account are due by the Player.
7.3. All minimum and maximum amounts for deposit transactions are displayed on the deposit/withdrawal page.
7.4. If case the Terms differ from the rules listed on the deposit/withdrawal page, the information on the deposit/withdrawal page considered newest and effective.
8. Withdrawing funds from an account
8.1. Players allowed requesting withdrawals from their Casino account, by the means of any of methods available in their withdrawal section.
8.2. The Casino reserves the right to execute a withdrawal by a method or currency that differs from the one initially requested by the Player.
8.3. Time needed to process the withdrawal requests vary between 0 and 72 hours depending on the chosen method.
8.4. The time needed for money to be credited into the Player’s account outside of the Casino depends solely on the payment systems and banks that manage the 3rd party accounts where the withdrawal amount is directed.
8.5. In case when internal procedures require verification of player’s identity, or if any other additional checks needed, the withdrawal process countdown time – starts from the moment, when the required checks are completed.
8.6. If the Player fails to provide the requested documentation within the two weeks after a withdrawal request, the withdrawal is automatically cancelled and the Player’s account may be blocked on the manager’s discretion. The Casino has the right to suspect the Player in illegal activity, an attempt to deceive the Casino and/or third parties, by submission of false data, fraud, and other dishonest actions. The Casino reserves the right to forfeit all the winnings and bets received and made by Player in question. Thus using the funds in the Player’s account to compensate for the Casino’s resulting losses, as well as for any resulting losses incurred by third parties.
8.7. All minimum and maximum amounts for withdrawal transactions are displayed on the deposit/withdrawal page. If information in Terms and Conditions vary from the Deposit/Withdrawal page, then Deposit/Withdrawal Page is considered to be correct and in effect.
8.8. Withdrawal limits are set at 4000 EUR a day, 6000 EUR a week, 15 000 EUR a month (in case of withdrawals made in a currency other than euro, equivalents of the amounts cited above are to be used). Exceptions are possible only for VIP players and remain on manager’s discretion.
8.9. If the present Terms differ from the rules listed on the deposit/withdrawal page, the information on the deposit/withdrawal page is considered to be true and in effect.
9. Anti-fraud policy
9.1. The Casino uses special means of fraud detection and prevention in order to detect unlawful financial actions and fraud of all types. If a fraud attempt revealed, respected account or a chain of accounts will be blocked immediately and all the funds stored in respective accounts may be transferred to the Casino upon the completion of internal investigation. Money may finally be confiscated and account blocked, but player not welcomed on our platforms in the future.
9.2. Players are not allowed to embed strategies for any table games, such as roulette, card games, and other. The Casino reserves the right to void all the bets and winnings of the Player, if there is a suspect or direct or indirect proof that the Player has used strategies when playing games from the list.
10. Bonus Policy
10.1. The Bonus Policy terms, as well as a list of available bonuses, wagering and conditions of bonus allocation, and other bonus-related terms are located on the Bonus Policy page.
10.2. The Casino reserves the right to make changes and amendments to the Bonus Policy terms at any moment and without prior notice.
10.3. The Casino reserves the right to review the information about Players, their transactions, and logs at its own discretion, at any time and without an explanation of the reasons. If such a check reveals a misuse or manipulation of bonuses by the Player, the Casino will have the right to deny all existing and future bonuses to this Player.
10.4. If the Bonus Policy terms differ from the rules listed in the present document, the Bonus Policy terms are considered to be in effect.
11. Player’s responsibilities and liabilities
11.1. You hereby guarantee that you are of legal age (18 and above) at the moment of accessing the Casino services and in any above case, the age required by the authorities of your country of residence to participate in gambling activities and use the Casino services.
11.2. You confirm and have to provide verification documents upon request that your Casino account contains true and correct personal data.
11.3. You confirm that you have only one active account in the Casino.
11.4. You guarantee that you will not provide your Casino account credentials to any third party and that you will not allow any third party to use your account.
11.5. You confirm that you do not work for the Casino, are not a relative of an employee of the Casino, and not connected in any other way to any of the Casino’s employees.
11.6. You agree to hold full responsibility for any actions carried out using your Casino account.
11.7. You confirm that you accept the risks of financial loss resulting from the use of Casino services, as well as other risks associated with registering an account with the Casino and using it.
11.8. You agree to bear the full responsibility for the security and privacy of your login and password details, as well as for the safety of the email address used to restore the password and of the alternative methods of accessing the account (social networks, etc.).
11.9. You confirm that you are not using funds belonging to another individual without their consent, company, or entity to make deposits into your Casino account.
11.10. You agree to any additional identity or transaction check initiated by the Casino.
11.11. You guarantee that you will not use your Casino account to carry out any illegal financial transactions, money-laundering activities, or any other operations that are illegal under the laws applicable to the Casino or you.
11.12. You confirm that you understand and accept the present Terms and guarantee to strictly and entirety obey them.
11.13. You agree with the Casino’s policy on the violations of the Terms and any other rules set out in any enclosed documents. If you violate any of the Casino’s rules, the Casino will have the right to block your account and account balance, cancel all your bets, refuse to pay out your winnings, and confiscate the funds in your account balance in order to compensate for its own losses and losses to third parties resulting from your actions.
11.14. You expressly agree with the following statements:
- The Casino has the right to cancel the Player’s bets if the Player or a third party has the power to manipulate the outcome in any manner;
- The Casino has the right to cancel the Player’s bets if the Player or a third party connected to the Player, found to have violated any of the Terms and Conditions;
- The Casino has the right to cancel the Player’s bets if the outcome caused by an illegal action;
- The Casino has the right to cancel and refund to the player’s account the Player’s bets if they were made during the period of a technical breakdown or system malfunctioning.
12.1. If you have an issue, complaint, or suggestion on our services, you have to address it to our tech support via the online chat, feedback form on the Casino website, or email addresses listed on the Contacts page.
12.2. In case our tech support specialist is unable to provide the required assistance, or if deemed necessary by the tech support specialist, your request may be transferred to the senior manager of the Casino, who will process it further.
12.3. In order to decrease the processing times of your request, you need to provide a full and detailed description of the problem.
12.4. You agree that in case of a dispute the data and results stored on the server are to be considered the final and undisputable proof, and cannot be contested.
12.5. You agree that in case of any dispute or misunderstanding, Casino employees will have the right to contact you using any contact details provided in your account.
13.1. All disclaimers and indemnification clauses provided in the Disclaimer section of the site. If any statements in the present Terms disagree with the information provided in the Disclaimer section, the latter has to be considered true and in effect.
14. Intellectual property rights
14.1. The contents of the Casino’s website/websites is the subject of intellectual property rights and other property rights and belong solely to the Casino or third-parties who allowed casino to use their intellectual property. All third party intellectual rights are reserved and protected. All the materials downloaded by site visitors or/and players are allowed to be downloaded only by one personal computer, and printed out in a single copy for the purpose of personal and non-commercial use.
14.2. The use of the website does not confer on the user any right to the intellectual property or other property (such as authorship rights, trademarks, know-how, and others) belonging to the Casino or any third party.
14.3. Strictly prohibited to use or reproduce the brand name, logo, trademarks, or any other creative materials present on the Casino website.
14.4. You will be held solely liable for any loss, expenses, or costs incurred by the Casino as a result of your actions prohibited by the Casino or by law of the casino’s or yours jurisdiction.
15. Divisibility of the Terms
15.1. If any article, condition, or provision of the present Terms is considered void or acknowledged to be illegal or weakens in its legal force for any reason and to any extent. That particular statement, condition, or provision to be separated from the rest of the present Terms, which will proceed as a valid and treated in accordance with the current legislation.
17.1. The Casino website may include hyperlinks to other sites with a solely informational purpose. Your use of such hyperlinks is at your own risk, and the Casino may not be liable for the contents of such websites, your use of them, or information published there.
18. Jurisdiction of the Casino and governing law
18.1. The present Terms and Conditions are subject to laws of Curacao, and needs to be interpreted by the Curacao legislation. You hereby expressly agree to submit to the complete and exclusive authority of the courts of Curacao when settling any dispute (including compensation claims and counter actions) that can arise during any actions related to the Casino. Legal force, effects and interpretations of the current Terms and Conditions are subject to or resulting from Curacao actual legislation.
18.2. The construction validity and performance of these Terms shall be governed by the Law of Curacao and the parties submit to the exclusive jurisdiction of Curacao in the event of legal proceedings arising from any dispute.
Rate Consult ltd in accordance with the concluded agreement with Win Rate Holding ltd.
XBX-1425, Malta, 2nd floor of Carolina court, 69 Giuseppe Cali street, Ta'Xbiex
WRate Holding B.V. nb.151026, incorporated in Curaçao provides eGaming services and operates under the License No. CEG_IP/2019-0902 by the 1668/JAZ issued to Curaçao eGaming, Authorized and Regulated by the Government of Curacao.
Play responsibly, gambling cause addiction!